Shipping Policy
Shipping Details
Once your order is confirmed, we aim to deliver your item(s) within 2–5 business days for standard products.
For customized items, please allow an additional 7–10 business days for production.
For bulk orders exceeding 1,000 pieces, an extra 10–15 business days may be required.
Production Time by Customization Type
| Customization Type | Processing Time |
|---|---|
| Custom Logo | 7–10 days |
| Custom Packaging | 7–12 days |
| Custom Color | 20–25 days |
| Custom Tube Design | 30–35 days |
⚠️ During peak seasons, customization times may vary. Please contact us for accurate lead time estimates.
Order Tracking & Notifications
As soon as your order ships, you will receive an email confirmation with tracking details. You can monitor your shipment via the following carriers:
Shipping Restrictions
Please note: We currently do not ship to the following locations:
American Samoa, Guam, Marshall Islands, U.S. Virgin Islands, Palau, or other Pacific Islands.
We strongly advise avoiding P.O. Box addresses, as most courier services cannot deliver to them.
Late or Lost Deliveries
If your package is delayed, please contact us with your order number and tracking number (provided in your shipping confirmation email).
In the rare case of a lost package, we can only resend your order or issue a gift certificate once the postal authority officially classifies it as "lost mail."
⚠️ Please be aware that postal investigations into lost items typically take several weeks to a few months.
Additionally, if no one is available to receive the delivery, the carrier may return the package to your local sorting facility. It is the recipient’s responsibility to arrange redelivery or pickup.
Delivery Time & Shipping Options
| Service | Estimated Delivery Time |
|---|---|
| VIP Shipping | 3–7 business days (global) |
| Standard Shipping | 7–12 business days |
You can select your preferred shipping method at checkout based on your desired delivery speed.
📣 Final delivery times depend on destination and customs processing. For more information, feel free to Contact Us.
Important Notes
- Please double-check all shipping details before completing your purchase.
-
VIVID Makeup is not responsible for delays or losses due to:
- Incorrect or incomplete addresses
- Customs delays or inspections
- Unsuccessful delivery attempts
- Use of non-deliverable address types (e.g., P.O. Boxes)
We recommend providing a full physical address and ensuring someone is available to receive the package.
Thank you for choosing Vivid Makeup!